Work Experience
System Administrator — L'Inglesina Baby SpA
At L’Inglesina I was responsible for the full lifecycle of IT system administration, from infrastructure monitoring and automation to user support. I developed Python scripts to extend Zabbix monitoring for critical alerts, improving system reliability and response times. I contributed to network segmentation with VLANs, implemented security monitoring practices, and ensured business continuity through proactive server maintenance. My role combined hands-on troubleshooting with long-term improvements to IT processes.
- Manage users and groups via Active Directory (Windows Server + Azure AD sync)
- Configure and maintain Group Policy Objects (GPOs)
- Administer Microsoft 365 environment (Teams, security policies)
- Deploy, configure, and monitor network devices (switches, VLANs, firewalls)
- Monitor datacenter & network using Zabbix with custom Python alert scripts
- Maintain Watchguard firewalls, with daily monitoring reports
- Oversee endpoint security via Sophos XDR centralized dashboard
- Manage file permissions on NetApp file servers and through AD groups
- Configure and manage VPN access for external users
- Maintain and update Windows and Linux servers (ERP, AD, Web, Vulnerability Scanner)
- Provide technical support and resolve user issues via email or phone
IT Technician, Help Desk — Tecnomanie S. R. L. S.
This role exposed me to both client-facing technical support and backend infrastructure deployment. I worked with diverse environments, handling server setups, firewall configurations, and file-sharing solutions. Alongside repairing and configuring user devices, I implemented tailored IT solutions for local businesses, strengthening my problem-solving skills across hardware, software, and networking.
- Diagnose, repair, and configure laptops, desktops, Macs, and iPads
- Perform hardware upgrades and replacements (batteries, HDDs/SSDs, RAM, displays)Assemble and configure client workstations and servers
- Deploy and manage File Servers (TrueNAS, Linux SMB shares)
- Configure firewalls (Zyxel) and Active Directory on Windows Servers
- Install and troubleshoot network devices (switches, wireless access points, cabling)
- Provide on-site IT support for small and medium-sized businesses
IT Technician — Elettrocasa S. R. L.
At Elettrocasa, I was the sole IT point of reference for the store’s infrastructure. I ensured the smooth functioning of in-store systems, supporting daily operations and assisting clients with repairs. This role required balancing internal IT administration with customer-facing services, giving me a well-rounded skill set.
- Manage and maintain IT infrastructure for retail store (20–25 PCs, AD server, network rack)
- Provide user and system support across store operations
- Diagnose and repair customer devices (PCs, laptops, tablets, iPads)
IT Technician — Schiavotto S. R. L.
At Schiavotto, I supported multi-site IT operations, ensuring network connectivity and system availability across three interconnected stores. I was responsible for user account management, VPN stability, and troubleshooting critical issues, which gave me early experience in handling distributed IT environments.
- Administer IT systems across three retail stores connected via VPN
- Manage Active Directory users and servers
- Maintain network infrastructure and resolve connectivity issues